19 Nov 2019

ACRA

Negative View - 153 A badly designed and confusing website

ACRA has a badly designed and confusing website. They have hundreds of forms which are organized in a hierarchy. To get the right form, the user needs to know the hierarchy and to navigate through many layers of the form.  ACRA probably thinks that this is a good method of organization. They are mistaken. An easier method is to allow the user to use a word search, e.g. "reduction of share capital". This should give a link to the right form.......



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30 Sep 2019

ACRA

Suggestion View - 143 Make the ACRA website more user friendly

Earlier, I reported that I was not able to login to the ACRA website. I was asked to return after half an hour. I did. I managed to login to the ACRA website. The bug that caused the failure to login earlier had been resolved. This was quite frustrating as I have many other matters to attend to. I cannot afford to waste time on a buggy website. I met with the following issues.br data-text="tr......



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30 Sep 2019

ACRA

Negative View - 95 Difficult to login to ACRA

I have to submit a return to ACRA. I logged into their Bizfile website. The login page hang. I tried several times and it hanged. I changed from Chrome browser to Internet Explorer. I faced the same issue. I wasted 15 minutes and could not log into the portal. That is not all. The login process requires me to enter the company ID, user ID, password and later to go through a 2FA process. I cannot remember my password because CorpPass requires it to ......



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19 Jun 2018

ACRA

Negative View - 0 Download PDF from ACRA

I received an email from ACRA to download a PDF containing my annual return. The email was quite complicated. It contained too many items of "explanation". I managed to find the [Download] link. It went to a webpage in ACRA. This was somewhat confusing. I found another [Download] link. This time it downloaded a zip file. I have to unzip the file. It asked me for further choices.  After unzipping the file, I......



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19 Jun 2018

ACRA

Compliment View - 1 Good follow up from ACRA

A senior officer from ACRA followed up with me on my feedback.  She was not able to get me on my mobile phone. She sent an email to me.  I explained my issues by email. She replied to me promptly. She promised to follow up on the issues that needed attention by a colleague.  I told her that the staff who answered the hotline did a good job - but their online process was bad. I compliment her and ACRA for this active follo......



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18 Jun 2018

ACRA

Negative View - 0 $60 to file an annual return to ACRA

I have to pay $60 to file an annual return to ACRA. This is rather steep.  It is another wasteful cost of doing business.......



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18 Jun 2018

ACRA

Negative View - 0 My bad experience in filing an annual return

I have to file my ACRA return today. ACRA is quite inconsiderate. They designed a complicated system for submitting an annual return. I have to download a 16 page PDF to guide me through their process. After I entered by business UEN number, I received a message that I have to update my Electronic Register of Members and Share Capital. I have to search for where the link to update this item. I......



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12 Jun 2018

ACRA

Negative View - 0

Reminders for Annual Return ACRA does not send reminders for companies to submit their annual returns. They impose a heavy fine for late submissions. They also impose a high fee for submitting the annual return. Can the government reduce this cost to small business?  ......



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