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17 Oct 2019
Land Transport Authority
Reply View - 1
LTA exploring ways to maximise non-fare revenue from ads, retail

We thank Mr Joe Chua Cheok Kwang for his letter (MRT advertising space not maximised, Oct 11). In ensuring the financial sustainability of our public transport network, the Land Transport Authority (LTA) is exploring ways to maximise non-fare revenue, for example, through revenue generated by MRT advertising and retail businesses. In August, we outsourced the rail advertising and retail business for the first time for the upcoming Thomson-East Coast Line (TEL).br /......



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16 Oct 2019
Land Transport Authority
Feedback View - 3
Food delivery firms should employ only licensed motorcyclists

Long before the three major food delivery firms - GrabFood, Foodpanda and Deliveroo - entered the scene, fast-food outlets such as McDonald's, KFC and Pizza Hut were already delivering food around the island. However, the big difference is that the fast-food chains employed only licensed motorcyclists who had taken a Highway Code test and riding test, and had third-party insurance coverage, before they were allowed on the roads. This is not so in the case of food de......



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15 Oct 2019
Land Transport Authority
Feedback View - 7
Ban commuters from uploading videos of disputes with drivers

It should be illegal for passengers of private-hire cars and taxis to upload videos of altercations with their drivers. Though such videos could serve as evidence in legitimate cases, unreasonable passengers may upload such videos with the intention of shaming the drivers. A recent altercation was recorded by a passenger and the video uploaded online on Wednesday. In it, the passenger is seen arguing with the taxi driver because he did not take her pr......



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11 Oct 2019
Land Transport Authority
Suggestion View - 4
Some suggestions to keep PMD users in line

Both pro-and anti-PMD advocates have legitimate grounds for their respective positions. Personal mobility devices (PMDs) have gained enormous traction, especially with younger people, who find owning cars or motorcycles out of their reach but still long for physical mobility and convenience. PMDs in themselves are not evil, but clearly some riders do not know how to use them responsibly. With several accidents involving PMDs already being reported, us......



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11 Oct 2019
Land Transport Authority
Suggestion View - 3
MRT advertising space not maximised

I have no doubt that the Land Transport Authority and the public transport operators work hard on improving efficiency and reducing costs as much as possible. But one source of revenue seems to be constantly overlooked: advertising spaces on the walls of MRT stations. Subway stations nearly everywhere else in the world, including many European cities, Japan and Hong Kong, cover nearly every available inch of wall space in advertising. I would think this generates su......



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07 Oct 2019
Land Transport Authority
Reply View - 1
Public transport drivers undergo regular health checks

We thank Dr Oh Jen Jen for her feedback in the Forum page (Is health of public transport drivers vetted thoroughly?, Sept 30). All vocational licence (VL) holders must undergo and pass their medical examinations before they are allowed to drive a public service vehicle. The medical regimen, jointly developed by the Singapore Medical Association and the Ministry of Health, includes a vision test, blood pressure measurement and in the case of new applicants, a chest X......



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01 Oct 2019
Land Transport Authority
Feedback View - 8
LTA should call safety timeout on PMD use

I am saddened to read about the death of a victim in another e-scooter-related accident (65-year-old injured in e-scooter accident dies in hospital, Sept 26). It is time for the Land Transport Authority (LTA) to call for a safety timeout by temporarily banning the use of personal mobility devices (PMDs). The ban should last for at least six months to give LTA time to consider how to deal with errant PMD users more decisively and effectively. The fact that PMDs have ......



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01 Oct 2019
Land Transport Authority
Suggestion View - 4
Consider temporary, partial ban on PMDs

There have been calls recently to completely ban the use of personal mobility devices (PMDs) following multiples fires, accidents and deaths. It is difficult for the authorities to implement a total ban as it would affect delivery people who depend on PMDs for work. Furthermore, PMDs are a useful last-mile mode of transport. But there is an urgent need to find a solution as one death is one too many. The Land Transport Authority (LTA) should consider ......



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30 Sep 2019
Land Transport Authority
Suggestion View - 1
Is health of public transport drivers vetted thoroughly?

It was reported that a 72-year-old taxi driver lost consciousness when a previously undiagnosed tumour in his liver ruptured while he was driving, resulting in a serious accident and one death (Ruptured liver tumour caused cabby to black out, Sept 20). It appears to me that many - if not most - taxi drivers are middle-aged or elderly, and perhaps a significant number of those who drive public buses and Grab vehicles are, as well. In view of Singapore's rapidly agein......



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30 Sep 2019
Land Transport Authority
Reply View - 1
Parents with strollers can tap in from rear door of bus

We thank Mr Long Junhong for his views (Make bus rides more family-friendly, Sept 19). The Land Transport Authority (LTA) updated its guidelines in June following the Family Friendly Transport Advisory Panel's recommendations in April last year. We have also communicated this to our four public bus operators. Under this change, commuters with open strollers are allowed to board and tap in from the rear door of buses. LTA is also installing stroller restraint devices......



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27 Sep 2019
Land Transport Authority
Feedback View - 13
Action on PMDs needed

The Straits Times received many letters on the issue of personal mobility devices following the recent case of a woman who was seriously injured in an e-scooter accident and later died. Here are some extracts: Why is the Land Transport Authority (LTA) so tardy to act despite the numerous accidents and public calls for stricter laws involving personal mobility devices (PMDs)? The Straits Times Forum highlighted this urgency again with several letters from concerned r......



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27 Sep 2019
Land Transport Authority
Suggestion View - 358
Should e-scooters be banned?

There is a petition asking for e-scooters to be banned from our pavements and roads.  Is this too harsh? I wish to share my views. This move is triggered by many accidents involving e-scooters. They lead to serious injuries and deaths of pedestrians and cyclists. There are current regulations involving the use of e-scooters on pavements. However, it is difficult to enforce these regulations.  There has also been several seriou......



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27 Sep 2019
Land Transport Authority
Compliment View - 6
LTA's move much appreciated

I applaud the Land Transport Authority's plan to install lifts at more overhead bridges (27 more overhead bridges to be installed with lifts: LTA, Sept 20). Given Singapore's growing population of seniors, it will be appreciated by the many who have to walk long distances, in pain and discomfort, whether using walking sticks or frames. Being a senior myself, I find it trying at times to climb and go down, by my count, some 80 steps of an overhead bridge. br ......



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25 Sep 2019
Land Transport Authority
Feedback View - 7
Make PMD riding licence a must

Yet another person has been hurt in an accident involving an e-scooter despite all the regulatory measures (Cyclist in coma after crash with e-scooter, Sept 23). I have seen e-scooters modified to speed as fast as motorcycles. Just a few weeks ago, I spotted two young men on e-scooters racing in Jurong Lake Gardens. The cycling paths in parks are not suited for e-bikes. But on weekend strolls in the park with my son, I have to keep a lookout for speed......



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23 Sep 2019
Land Transport Authority
Reply View - 11
Personal mobility aids capped at 10kmh for public safety

We thank Ms Clara Chua for her letter expressing concern about the safe use of personal mobility aids (PMAs) (Cap personal mobility aids at walking speed, Sept 16). PMAs enable individuals who are less mobile, such as the elderly and people with walking difficulties, to move around more easily and be more independent. We agree that PMAs should be used safely and responsibly, for both users and pedestrians. A maximum device speed limit of 10kmh for PMAs is already in......



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16 Sep 2019
Land Transport Authority
Suggestion View - 3
Cap personal mobility aids at walking speed

Personal mobility aids that assist the immobile and the elderly to move around should not have top speeds that exceed walking speed. I recently saw an elderly man zipping around on his personal mobility aid, which resembled a motorised tricycle, at speeds similar to that of a person sprinting. Having such personal mobility aids operating at high speeds is unnecessary, in fact it may endanger the elderly who use them as their reflexes may not be quick enough to stop ......



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14 Sep 2019
Land Transport Authority
Feedback View - 4
Law-breaking taxi, private-hire drivers get off too lightly

I recently attended the Safe Driving Course (SDC) organised by the Traffic Police (TP) in order to get demerit points cancelled from my driving record, and was shocked to see so many taxi and private-hire car drivers attending the course. These professional transport providers have added responsibility on the road to be more careful than the rest of us. Something as basic as the SDC is unlikely to improve their possibly reckless driving behaviour. Due......



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11 Sep 2019
Land Transport Authority
Suggestion View - 185
Maintain a high frequency for off peak train service

62% of the participants in a survey wanted the Land Transport Authority to maintain a high level of frequency for train service during the off-peak during hours.  They cited two reasons: a) The additional cost of running the trains is small b) There are other ways for the people in charge to reduce the cost of the operations. In another post, a few people gave the comment that a high frequency of train service during the off peak hours is ......



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07 Sep 2019
Land Transport Authority
Feedback View - 7
Fare hikes okay if commuters, not shareholders, benefit

The Public Transport Council is already holding the view that bus and train fares could go up by 7 per cent, even before it has started its annual fare review (Bus, train fares could rise by up to 7% next year, Sept 4). I do not oppose a fare increase as I accept that we need to pay for an efficient public transport system. However, the current business model is flawed and untenable. Commuters have been told that fare increases are necessary to maintain an efficient......



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07 Sep 2019
Land Transport Authority
Suggestion View - 2
Commuters entitled to better transport service

Recent announcements about the rising cost of running public transport systems and how heavily they are subsidised have caused distress and indignation among commuters I know (Khaw: Fares have to rise to keep transport subsidies in check, July 9; and Train operators seek ways to manage costs for long term, Aug 31). They seem to imply commuters should be grateful for the current transport system despite the train faults, delays and the massive crowds at major stations. br /......



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06 Sep 2019
Land Transport Authority
Feedback View - 73
Slow progress on Land Transport Master Plan 2030

Although the Land Transport Authority (LTA) has not decided on which route the Cross Island Line (CRL) will take, it allows time for stakeholders and members of the public to share their views (Cross Island Line: Running under nature reserve or skirting it both feasible, says LTA, Sept 3). This announcement will give the Land Transport Master Plan (LTMP) 2030, published back in 2013, a big push. The plan called for a huge rail package comprising many lines spanning the island, and......



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01 Sep 2019
Land Transport Authority
Suggestion View - 312
Lower frequency for trains during off peak hours

The train operators plan to reduce the frequency of trains during off peak hours.  Here are my views: a) It is acceptable for the waiting time to be up to 10 minutes during off peak hours. This is the waiting time for buses as well. b) During my travel on off peak hours, I hardly find a place to seat. I do not think that the train should be fully packed during off peak hours. During off peak hours, we should allow all passengers to be able t......



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31 Aug 2019
Land Transport Authority
Reply View - 2
Good idea for TransitLink app

We thank Ms Lois Lim for her letter (Make student concession card transactions transparent, Aug 23). The primary purpose of the TransitLink SimplyGo mobile app is to provide greater convenience to commuters by allowing them to view their journey and fare history, as well as perform transit-related services on the go. Ms Lim has offered a good suggestion. We will take this into consideration as we work with the concession card manager to cater to commuters' diverse n......



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27 Aug 2019
Land Transport Authority
Feedback View - 8
Time to clear the SG and Johore side of the causeway and second link

I monitored the time required to clear the Singapore and the Johore customs at the causeway and second link on 10 occasions covering different days of the week and different times. On each occasion, I monitored the time taken for both links and both directions. In about 70% of these occasions, it takes longer to clear the Singapore side, compared to the Johore side. However, the difference in time taken is quite close, maybe less th......



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20 Aug 2019
Land Transport Authority
Negative View - 1
Don't allow those with poor safety records to drive taxis

I was appalled to learn that the taxi driver whose negligence resulted in the death of National University of Singapore undergraduate Kathy Ong Kai Ting (Cabby in crash that killed NUS student gets eight weeks in jail, Aug 3) had a string of past traffic offences. A pilot w......



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16 Aug 2019
Land Transport Authority
Suggestion View - 4
Cap surge-pricing charges for ride-hail operators

With the passage of the Point-to-Point Passenger Transport Industry Bill last week, the transport industry as well as consumers are looking forward to a healthier public transport landscape that benefits all stakeholders (Licensing regime tightens reins on private-hire firms, Aug 7). Fo......



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16 Aug 2019
Land Transport Authority
Suggestion View - 82
How to regulate the ride hailing operators

69% of the participants in a poll like ride hailing operators to be regulated. 31% prefer that this matter be left to the free market. For example, if the operator quote a high fare due to surge pricing, the commuter has the choice of rejecting the offer. He can try other operators or go to other forms of transport, e.g. taxi or bus.  This means that regulation is unnecessary. However, these are the areas that can be regulated: a) ......



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07 Aug 2019
Land Transport Authority
Suggestion View - 7
Target the attitude of PMD riders

There has been much criticism in the media of personal mobility device (PMD) riders and the menace and danger they pose. But there are considerate PMD riders and rude PMD riders. I have been riding an e-scooter for the past three years and have never got in any pedestrian's way, regardless of how crowded the place is. This is because I do not ride my e-scooter at more th......



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28 Jun 2019
Land Transport Authority
Feedback View - 10
Will the new ERP see the end of any current taxes?

The motoring public - which includes both private and commercial users - must be made fully aware of the new electronic road pricing (ERP) system before its implementation next year (New ERP system raises many questions, June 20; Shift to new ERP system starts next year with IU swop, June 17). While the new ERP system may meet the car-lite objective and is supposedly fairer for road users, it seems to benefit those with deep pockets. Th......



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28 Jun 2019
Land Transport Authority
Reply View - 3
Details of new ERP system still being finalised

We thank the public for their views on the next-generation electronic road pricing (ERP) system (New ERP system raises many questions; Consider those whose jobs require them to drive; Can't mobile phones replace in-vehicle units, all published on June 20; Tap GovTech expertise in move to new ERP system, June 26). The current gantry-based ERP system has helped to manage congestion and improve traffic speeds on congested roads. However, as the current s......



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