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19 Jun 2018
Mediacorp
Negative
Poor customer service from Mediacorp Toggle

Mediacorp Toggle does not work for live streaming of the World Cup. I got a blank screen.

I followed their instruction to sync the timer. It still does not work. I got a message that the sync failed.

I send an online form to Toggle. It asked for many detailed technical information. It was quite troublesome to complete the form. 

Toggle promised to call me within 1 day. Three days have passed. I did not get any call. 

This is very bad service.

 


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19 Jun 2018
ACRA
Negative
Download PDF from ACRA

I received an email from ACRA to download a PDF containing my annual return.

The email was quite complicated. It contained too many items of "explanation".

I managed to find the [Download] link.

It went to a webpage in ACRA. This was somewhat confusing.

I found another [Download] link. This time it downloaded a zip file. I have to unzip the file. It asked me for further choices. 

After unzipping the file, I had to search for it among the documents in my desktop. This was a tiresome process.

I wished ACRA had just sent the PDF file directly to me.

Tan Kin Lian
 


Agree: 1  Disagree: 0  Vote

19 Jun 2018
Prime Minister Office
Negative
Excessive security procedures

Extensive and excessive security procedures that cause inconvenience is a disease afflicting many areas in this kiasu land.

Let me give two example I have faced recently.
1) To indicate a polyclinic visit online (its not even an advance appointment or registration), you have to provide not only personal particulars, but it will require SMS one time password similar as 2FA.

2) When you call a bank to enquire on something general that does not even involve money, the call center will still go through a whole series of verification questions.

 


Agree: 1  Disagree: 0  Vote

19 Jun 2018
Police
Negative
Less risky to employ ex-offenders

There was some discussion over a recent event where an ex-offender, who had served a jail sentence for a criminal offense, was denied a license to work as a security guard.

The reasoning from the Police, who is the licensing authority, was that his background could post a risk of a repeat offense.

Apparently, the decision was supported by a member of Parliament.

I disagree with the decision.

The risk is small for the following reasons:

a) The ex-offender would have learned his lesson. He would know of the heavy price for the offense. A repeated offense would be met with more serious punishment.

b) The employer would be put on notice of the previous offense. They would pay more attention to this risk. With this additional precaution, the risk of its repeated occurrence will be small.

We have to change our mindset towards risk evaluation and mitigation. The government can set a good example for the country to follow.

Tan Kin Lian


Agree: 1  Disagree: 0  Vote

19 Jun 2018
Ministry of Transport
Suggestion
Upgraded KTM system

If Malaysia decides to change from a High Speed Rail to an upgraded KTM system, Singapore has the following options:

a) Reject the change as it is a fundamental change from the original agreement and insists that Malaysia pays compensation under the agreement.

b) Accept the change and let it terminate at Jurong East station.

c) Agree to drop the original project, as it does not make economic sense to Singapore. As this is a mutual agreement, no compensation is payable.

Option (a) will lead to another dispute in the International Court, similar to the dispute over Pedra Blanca.

Option (b) does not make sense to Singapore. Why invest $5 billion (my estimate) to develop the link to Jurong East, when the revamped KTM service is not likely to generate the traffic expected from HSR.

Option (c) seems to be the best solution. It will be neater for both countries. Let Malaysia decide what to do with its railway system. It could be the start to build a relationship of trust and friendship with Malaysia.

I hope that a phone call will be made, initiated either by Malaysia or Singapore.

Tan Kin Lian



Agree: 1  Disagree: 0  Vote

19 Jun 2018
ACRA
Compliment
Good follow up from ACRA

A senior officer from ACRA followed up with me on my feedback. 

She was not able to get me on my mobile phone. She sent an email to me.  I explained my issues by email.

She replied to me promptly. She promised to follow up on the issues that needed attention by a colleague. 

I told her that the staff who answered the hotline did a good job - but their online process was bad.

I compliment her and ACRA for this active follow up.

Tan Kin Lian


Agree: 1  Disagree: 0  Vote

18 Jun 2018
ACRA
Negative
$60 to file an annual return to ACRA

I have to pay $60 to file an annual return to ACRA. This is rather steep.  It is another wasteful cost of doing business.

Agree: 1  Disagree: 0  Vote

18 Jun 2018
ACRA
Negative
My bad experience in filing an annual return


I have to file my ACRA return today.

ACRA is quite inconsiderate. They designed a complicated system for submitting an annual return. I have to download a 16 page PDF to guide me through their process.

After I entered by business UEN number, I received a message that I have to update my Electronic Register of Members and Share Capital.

I have to search for where the link to update this item. I have to go through a website that has hundreds of confusing links. I could not find the place to update it.

I called their hotline. It was another nightmare. After listening to many irrelevant and distracting messages, I finally managed to speak to a staff.

The hotline staff helped me to go through the complicated steps. The information needed to update the share register was quite complicated. She had to help me.

I finally managed to complete the return. I saved the transaction and have to come back again to complete it.

I asked to complete a survey. It asked me to rate my experience from 1 (poor) to 6 (excellent). I entered 1. It was not accepted. I was asked a few times. I entered 1. They were all rejected. Finally, I was told that I had exceeded the calls.

What a sham!


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18 Jun 2018
Land Transport Authority
Negative
Allow transfers on same service

Sometimes, I alighted at the wrong bus stop and have to take the same service to my destination.

Strangely, I am charged the fare of a new trip when I use the same service. Why should this be the case?

To avoid paying for a new trip, I have to look for another service to continue my trip. This can be quite troublesome.

Why can't I use the same service to continue the trip, without incurring this penalty?

 


Agree: 1  Disagree: 0  Vote

18 Jun 2018
Land Transport Authority
Negative
Starting bus fare is too high

I agree with the bus fare for long distance but the starting fare is too high.

The adult starting fare is $0.77 even for a short distance of 1 stop.

It should be reduced, so that short distance travel is more affordable. 

How about starting at $0.40 and increase it to $1.00 for a distance of 5 km?

 


Agree: 1  Disagree: 0  Vote

18 Jun 2018
Land Transport Authority
Suggestion
Thomson Road in front of Novena Church

Almost every morning a LTA official will be there to take picture of motorist in the bus lane who needs to turn to mt elizabeth novena.

LTA should review the road as the bus lane makes it difficult for motorists to turn left.

 


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18 Jun 2018
Land Transport Authority
Suggestion
LTA officials

Do ee really need LTA traffic police?

In view of our lack of workers maybe its time these officials be deployed to other areas and leave to the traffic police to do their work.


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17 Jun 2018
Central Provident Fund
Suggestion
CPF should pay a bonus every few years

My view is that the GOVT should AT LEAST pay a GOOD BONUS every 3, 4 years to the Ordinary Accounts of CPF members since the Govt does not want to increase the interest rate of 2.5% for the ordinary accounts.

Agree: 0  Disagree: 0  Vote

17 Jun 2018
Mediacorp
Negative
Problem with Live Streaming

I installed Mediacorp Toggle to watch World Cup live streaming.

I got a blank page.

I clicked on "Streaming Problem". I was told that I needed to synchronize th clock.

I followed the procedure. It was quite tedious.  I got a message that there was an error in the synchronization.

I submitted a feedback to Mediacorp. The feedback form was also tedious. I was asked to supply so much technical detail.

Why does Mediacorp have to make it so complicated? I am able to watch live streaming on many websites and did not face this kind of issue.

Anyway - I don't quite blame Mediacorp. This disease is quite common in Singapore. We seem to make things very difficult for users.

Tan Kin Lian
 


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17 Jun 2018
Ministry of Health
Negative
Increase in medical cost

I have seen a doctor for 4 years now. I remember that time the doctor consultation fee plus medicine for a common cold was about $28.00
Last week I had a common cold and went to visit the same doctor.
The fee was a shocking  $53.00 !!!
What is the reason for the medical cost has gone up almost 100% over the last 4 years?


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17 Jun 2018
Ministry of Social & Family Development
Negative
Illegal betting on the Internet

With the World Cup matches now attracting strong interest, the government is putting up advertisements that "betting on the Internet is additive and illegal"?

Is better in S Pools and the casinos not addictive?

 


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17 Jun 2018
Prime Minister Office
Suggestion
Give breakdown of $20 million budget.

It is becoming quite clear that the $20 million spend by Singapore on the Trump Kim summit is excessive.

Does this include the sunk cost? Does this also cover the expenses of the US delegation?

It would be wise for Lee HL to give a breakdown of this budget. By keeping the citizens in the dark, he is inviting all kinds of speculation and distrust.

Tan Kin Lian



Agree: 1  Disagree: 0  Vote

17 Jun 2018
Land Transport Authority
Negative
Poor signs in MRT station

1) Our MRT signs leaves much to be desired. Especially at interchange stations where the signs directing to the Downtown line (for some reason or other) are poorly posted. Somehow they are posted on the sides of the wall, escalator or staircase, rather than mounted on the ceiling in clear view of alighting passengers 
2) The station map displays for Downtown line (or is it Circle line) is not aligned with the North direction pointing upwards when u stand looking at the map, as per usual map standard. Initially I had a hard time reading the map until I realised the North direction is not standard orientation. Urghh!

To me all this point to a bigger problem. We hv a top-down system that suppresses feedback from the ground. It may hv worked fine enough when LKY was in charge since he was very detail-oriented and close to the ground. But I can't say that of subsequent crops of political leadership. So we hv a system that is largely on auto-pilot. Which is fine only in so far as the auto-pilot happens to be heading in the right direction.????

 


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17 Jun 2018
Ministry of Finance
Suggestion
Build a relationship of trust and friendship

Han Fook Kwong wrote an article in the Sunday Times: Time for Singapore and Malaysia to discard old stereotypes.

KL's moves since May 9 polls raise hopes that the country will become a more just society based on rules of law.

In the long term, a Malaysia that is doing well, is stable and democratic and governed by competent people based on the rule of law is good for Singapore. A Malaysia that is divided, full of racial tension and always on the verge of the next political crisis is bad for Singapore.

I agree with Han Fook Kwong. Wholeheartedly.

The building of a relationship based on trust and friendship with the new government in Malaysia can start with a phone call.

It will be a call made by our finance minister Heng Swee Keat to his counterpart in Malaysia, Mr. Lim Guan Eng. Mr. Lim had said in an interview with Channel New Asia that he hope Singapore can help Malaysia to cope with debt.

Mr. Heng can ask - how can Singapore help?

Mr. Lim will probably bring up three areas:

a) Can Singapore waive the penalty of 500 million ringgit (SGD 150 million) for the cancelation or deferment of High Speed Rail?

b) Can Singapore return the CPF savings of Malaysians who have returned to work in Malaysia?

c) Can Singapore give a long term loan to Malaysia on favorable terms of repayment.

If I were the finance minister of Singapore, I would agree to the first two requests. They will not be costly to Singapore. It will be helpful to Malaysia and can be the start of a relationship based on trust and friendship.

However, I would not be able to agree on my own. I will suggest to Mr. Lim that Dr. Mahathir can call Lee HL to confirm the agreement.

There will be no need for any "package deal" for these two items. The agreement will be based on trust and friendship.

If Malaysia needs Singapore to help on the third item, the discussion will be more difficult. What is the favorable term that Malaysia would like to have and how much will it cost Singapore?

Would Malaysia be prepared to offer some benefit to Singapore in exchange - such as the extension of the water agreement, the sale of sand and use of air space?

But I would decouple this difficult discussion from the earlier items that are not costly, and would help to build a good relationship.

Tan Kin Lian



Agree: 1  Disagree: 0  Vote

17 Jun 2018
Grab
Negative
Unhappiness with Grab

Grab is money face. Forcing drivers to maintain AR/CR. And that anyhow ban drivers. After the takeover of uber, Grab has been more tyrant than ever. Reputation of GRAB is very bad.

Agree: 0  Disagree: 0  Vote

16 Jun 2018
Takashimaya
Negative


I visited Takashimaya. I went to the Information Desk to ask for the direction. The receptionist was busy answering a phone. She had to refer to a manual directory to answer the caller. It took some time for her to serve me.

I gave her the name of the restaurant. She had to refer to the manual book. After a while, she told me the floor and unit number of the restaurant.

I am surprised that she has not have an online directory to search for the restaurant.

After moving to the third level, I have to ask for directions to the restaurant three times. Each time, the staff of the shop can only point out the direction to go.

 Why can't they provide a floor directory on each floor, so that the customer can search for the unit easily? It will also help the sales staff to provide direction.


Agree: 0  Disagree: 0  Vote

16 Jun 2018
Ministry of Manpower
Negative


I am staying in Woodlands, a Bangladeshi worker that clean my area confided in me that he works 12 hours a day and 365 days a year, without any off days or public holidays. He is employed with this cleaning company called Maintkleen or MaintClean. 

I am shock to learn that such work practice can still exist in our supposedly developed country. Such working conditions is liken to modern day slavery and does not conform to our labour laws.

I reported this to the town council and wrote to the company and received not response. I then wrote to MOM. An officer called me and asked for location details which I regretfully gave. I was also told that MOM will not revert to me with the outcome of the investigation. This I find very strange. In a week or so, all the workers were transferred to another location. The work status for this new batch of workers are still the same.

Does Singapore allow cleaning companies to exploit foreign workers to such extend and such dire work condition. Where is our compassion, what happened to our laws requiring at least on off day in a week. My experience with MOM just left my totally disillusioned with our exploitation of foreign workers.


Agree: 0  Disagree: 0  Vote

16 Jun 2018
Ministry of Health
Suggestion


Medisave limit for Scans

Currently patient allowed @$600 a year.  If because of critical illness two or more scans needed the patient need pay cash.

Since medisave is one's cash why cant there ve flexibility to allow the limit to increase


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16 Jun 2018
Ministry of Education
Suggestion


Improve school buses

The Ministry of Education should work with the Land Transport Authority to improve school buses taking students to primary school.

They should give preference for small buses that take 16 pupils. This will reduce the travel time for the pupils to reach school. 

Perhaps the license fees payable on these small buses be waived, so that the transport fares can be lowered. 

If the school buses are not suitable, parents will buy cars and fetch their children to school. They congest the roads leading to the schools. It is also a wasteful way to bring children to school.

Just count the time taken by the parents which could be better spent in other ways.

 


Agree: 0  Disagree: 0  Vote

15 Jun 2018
HDB
Suggestion


I agree with the suggestion that the restriction placed on old HDB flats should be removed.  Any one can use his CPF savings to buy an old flat. 

As for financing from banks it is up to each bank to decide and there should not be any restriction imposed.  Banks would of course look at the ability of borrowers to service.  

HDB should let the public know when a decision would be taken. 


Agree: 0  Disagree: 0  Vote

15 Jun 2018
Prime Minister Office
Suggestion



Take this opportunity to build relations with the new Malaysian government

Malaysian finance minister said that he hoped Singapore would be understanding and help Malaysia overcome their debt problem.

I suggest that our finance minister give a call to him and indicate that Singapore would be willing to waive the penalty of 500 million ringgit for the cancelation or deferment of the High Speed Rail contract.

This would be confirmed by a telephone conversation between the two prime ministers.

If the Malaysian side agree, PM Lee can call Dr. Mahathir and have a chat over this matter. 

We should not attempt to tie this matter with other "package deals".

This would be a great way to build relationship with the new Malaysian government. It is a small cost to Singapore, well within our means.

Tan Kin Lian


Agree: 0  Disagree: 0  Vote

14 Jun 2018
Ministry of Transport
Suggestion


Pay higher salaries to encourage locals to become bus drivers

Locals can provide better services as they know the local languages and places. They can interact better with the passengers. They can also provide better service and inform the passengers about the stops.

We also need to provide some flexibility to the bus drivers, so that more locals are prepared to take up this job.

At present, locals are prepared to be private hire drivers because of the flexibility.

 


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14 Jun 2018
Ministry of Health
Suggestion


Pay higher salaries to employ local nurses

The government should take the lead and get the public hospitals to pay higher salaries to attract locals to become nurses.

Local nurses know the local languages and can interact better with patients. They also know the local customs. They can provide better care to patients.

This will also create more employment opportunities for citizens.

I urge the government to think more widely, more wisely and provide the leadership in shaping the future of the country.


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14 Jun 2018
Other Organisations
Suggestion


Personal Data Protection Agency

Off late a lot of Singaporeans including myself received SMSes on offer to borrow money.

Why PDPA is keeping numb about it and does not advise public yo provide contact for them to take action together with the police.

Something not right


Agree: 0  Disagree: 0  Vote

13 Jun 2018
Ministry of Home Affairs
Negative


Time to put a stop to hazing activities for national service enlistees

The tragic death of Corporal Kok Yuen Chin should not have happened. 

Ragging, also known as hazing, should be banned permanently, not just in the Singapore Civil Defence Force, but also in the Singapore Armed Forces.

Without a complete ban, tragic incidents will happen again.

The ragging activities appear to be silly, sickening and sadistic, with an element of bullying.

There are better and more meaningful ways to celebrate the end of full-time national service. It is a time for celebration, not humiliation.

By 
PHILIP NG LIN AI
16 MAY, 2018
Today Paper


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