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17 Oct 2019
Ministry of Health
Feedback View - 5
Have efficient way to update address change with healthcare providers

I am about to move to a new home, and dutifully updated my address at a police post. I was told that participating government agencies and statutory boards would be automatically notified of my new address via the One-Stop Change of Address Reporting Service, and that the list of participating agencies is available on the Immigration and Checkpoints Authority's website. I am proud of this efficiency, which is part of what makes Singapore such a liveable city. Howeve......



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17 Oct 2019
Singapore Sports Council
Feedback View - 2
Ticketing fiasco reflects badly on Sports Hub

Sport Singapore chief executive officer Lim Teck Yin said: "Vision 2030 was launched with the belief that sport will have an increasingly significant role to play in nation building and Singapore's future." (Kallang set to come alive with velodrome, youth hub in the works, ST Online, Aug 6) This future looks dismal, judging by the poor turnout at the recent Brazil Global Tour games, and the accompanying ticketing fiasco at the Singapore Sports Hub. Organisers must h......



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17 Oct 2019
Ministry of Social & Family Dev
Reply View - 1
Pre-schools required to explain fees, charges to parents

We agree with Mr Cheng Choon Fei on the importance of transparency (Drill down to extras charged by pre-schools, Oct 7). The Government requires all pre-school centres to make fees and charges transparent to parents, under the Early Childhood Development Centres Act and Regulations. The regulations guide parents and centres on their rights and obligations. All operators are required to explain their fees and charges to parents, prior to a child's enrolment. Operator......



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17 Oct 2019
Land Transport Authority
Reply View - 2
LTA exploring ways to maximise non-fare revenue from ads, retail

We thank Mr Joe Chua Cheok Kwang for his letter (MRT advertising space not maximised, Oct 11). In ensuring the financial sustainability of our public transport network, the Land Transport Authority (LTA) is exploring ways to maximise non-fare revenue, for example, through revenue generated by MRT advertising and retail businesses. In August, we outsourced the rail advertising and retail business for the first time for the upcoming Thomson-East Coast Line (TEL).br /......



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16 Oct 2019
PUB
Feedback View - 102
Wrong meter reading led to high surcharge

My normal consumption was about 40 to 45 cu meters every month. In September, PUB billed me for 90 cu meters of consumption. The bill was very high as I probably had to pay a surcharge for the excessive consumption. I checked the meter reading for September shown in the bill against the water meter. It appeared to be correct. I engaged a plumber to check if there was a leakage in the pipe system. There was none.br data-text="true" ......



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16 Oct 2019
Land Transport Authority
Feedback View - 3
Food delivery firms should employ only licensed motorcyclists

Long before the three major food delivery firms - GrabFood, Foodpanda and Deliveroo - entered the scene, fast-food outlets such as McDonald's, KFC and Pizza Hut were already delivering food around the island. However, the big difference is that the fast-food chains employed only licensed motorcyclists who had taken a Highway Code test and riding test, and had third-party insurance coverage, before they were allowed on the roads. This is not so in the case of food de......



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16 Oct 2019
SCDF
Suggestion View - 1
Motorists continue to impede emergency vehicles

I live in a mature Housing Board estate overlooking an open-air carpark. Last Saturday at about 11am, I witnessed the selfishness of Singaporean motorists first-hand. A Singapore Civil Defence Force Hope ambulance entered the carpark. I heard its siren wailing long before it reached my block. In the carpark, cars were waiting for parking spaces next to double-yellow lines, and other vehicles were waiting for those in front of them to move. A few impat......



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16 Oct 2019
National Environment Agency
Reply View - 1
Several factors determine location, development timeline of hawker centres

We thank Mr Loong Chik Tong for his letter (Long wait for hawker centre, Oct 7). Several factors drive the location and timeline for hawker centre development. Besides current population of the town, other factors include the availability of sites for development, existing food options and projected population growth of the town. As our community dining rooms, sites for hawker centres should ideally also offer convenient access, such as being near to ......



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16 Oct 2019
Singapore Zoo
Reply View - 1
Range of zoo ticketing options available for kids throughout year

We thank Madam Angie Koh for her compliment and appreciate her feedback (Lower zoo entry fee for young kids, Oct 11). While we review her suggestion, we would also like to share that a range of ticketing options is available for pre-school children throughout the year. Subsidised rates are extended to schools and education groups that cater to children aged three years and above. Also, seasonal promotions are rolled out and special discounts extended ......



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16 Oct 2019
Movement for change
Suggestion View - 117
Are we paying too much to outsource the bus operations

In recent years, the government collects the revenue from the bus operations and tenders out the operations to the bus operators.  This is supposed to be a good system to keep the cost of operations low through competition, but there is a risk that this system could be badly managed.  I share my views. The Land Transport Authority incurred a loss of $1 billion from the bus contracts. This means that the cost of the operations exceed ......



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15 Oct 2019
Land Transport Authority
Feedback View - 7
Ban commuters from uploading videos of disputes with drivers

It should be illegal for passengers of private-hire cars and taxis to upload videos of altercations with their drivers. Though such videos could serve as evidence in legitimate cases, unreasonable passengers may upload such videos with the intention of shaming the drivers. A recent altercation was recorded by a passenger and the video uploaded online on Wednesday. In it, the passenger is seen arguing with the taxi driver because he did not take her pr......



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15 Oct 2019
Ministry of Defense
Feedback View - 1
Letting pre-enlistees use Safra gyms may cause overcrowding

The Pre-Enlistees Exercise Programme for National Service (Prep4NS) should be reviewed further before it is implemented (Pre-enlistees for NS get free access to 6 Safra gyms, Oct 4), to ensure that public money is well spent, and that the programme does not come at the expense of existing EnergyOne gym members. Since the programme is free, pre-enlistees may apply for it but not turn up at the gym. Are there any conditions that pre-enlistees have to meet, such as a m......



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15 Oct 2019
Insurance
Reply View - 1
Mental illness - No insurance application rejected outright

We thank Dr Desmond Wai for his letter (Patients with mental illnesses face insurance obstacles, Oct 10) and agree with a number of the points made. A multi-pronged approach to treatment is needed in order to help patients suffering from mental illnesses in conjunction with other medical problems. Life insurers have introduced various forms of coverage for mental illness, including Integrated Shield Plans (IPs), Critical Illness policies that provide coverage for me......



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14 Oct 2019
Movement for change
Suggestion View - 193
A more efficient way to handle job interview

My friend migrated to Canada. He applied for a job as a software developer. There is a big demand for this skill in Canada. He told me that their process is different from Singapore. They take the following steps.  a) The recruiter telephone the applicant and have a phone interview.  b) The applicant has to do some coding assessment online. c) The applicant is then invited for a site interview. I remarked that this is a more ef......



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14 Oct 2019
EZ Link
Suggestion View - 156
EZ Link should improve its customer service

I sent a feedback to EZ Link on 30 September: Dear Ez Link I download the app and tried to read my Senior Citizen card. I got a message that it cannot read my card. This deficiency has been around for more than a decade. Why can't you read the senior citizen card? After all, it is just another special kind of Ez Link card.  If you do not allow me to read the card, how can I read it? How can I monitor my tran......



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14 Oct 2019
Malaysian govt
Feedback View - 1
Are motorists' details secure with Malaysia's VEP scheme?

Malaysia's implementation of the Vehicle Entry Permit (VEP) scheme has been plagued by many issues, and deferred time and again. When I tried to register my car online on April 26, I was unable to complete the process as the system hung towards the end. The next day, I read that VEP registration details were not secure and could be viewed by the public. After the system was stabilised, I completed my registration and got an e-mail three weeks later to book an appoin......



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14 Oct 2019
National Library Board
Feedback View - 1
Alternatives for 2-year shutdown of library not good enough

I appreciate the National Library Board's (NLB) reply concerning replacement provisions after Choa Chu Kang Public Library's closure (Alternative reading options near Choa Chu Kang Public Library, Oct 10). Increased mobile library (Molly) visits, a reading corner, possibly more such reading corners to follow, and e-resources will assist residents somewhat through this long period of inconvenience. True, there are neighbouring libraries, but while Bukit Batok Public ......



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14 Oct 2019
Ministry of Defense
Reply View - 4
Higher starting salary given to NSmen

We thank Mr Yeow Chun Fey for his comments (Boost pay of NSmen starting their first jobs, Oct 3). National service (NS) is the cornerstone of Singapore's defence and security, and is vital for our continued peace and prosperity. Recent findings from the Graduate Employment Survey conducted by the polytechnics and Institute of Technical Education show that their graduates starting their first jobs after NS generally receive a higher median monthly starting salary, dr......



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14 Oct 2019
Institute of Mental Health
Reply View - 1
Oversight on IMH's part led to delay

We thank Mr Tiong Choon Hin for his feedback (Support network for mental health treatment needs attention, Oct 9). We are sorry for the delay faced by his daughter when she was referred by the Institute of Mental Health (IMH) for psychotherapy follow-up at the Clinical and Health Psychology Clinic (CHPC) at the National University of Singapore. IMH has a triage system in place to assess the severity of patients' condition before appointments for psychotherapy servic......



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13 Oct 2019
Ministry of Finance
Suggestion View - 92
Encourage renting of houses

I wish to suggest that the government should encourage the renting of houses and flats. This will allow working people to live near their workplace and retired people to live near their children. I quote the example of Mr. K. Mr. K has an condo in Clementi. He decided to rent out his condo and to rent another condo to live in, to be close to his son.  He received (say) $3,000 from renting out his Clementi condo and spends $2,500 to rent the condo......



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13 Oct 2019
Movement for change
Suggestion View - 493
The ground is sour for PAP

After the judgment for the AHTC case was announced, a few people have expressed their anger in their conversation to me.  They asked for my view, but I told them that I did not follow the judgment closely. They expressed the following statements: a) The judgment was expected - implying that it is favorable to the political masters. b) They judgment was unfair, as the WP MPs were under pressure to find a managing agent. br /......



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13 Oct 2019
Movement for change
Suggestion View - 103
Singaporeans have to think critically

Singaporeans have to think critically before expressing their opinion. When I suggested that the network of bus services is too many and should be streamlined. the majority oppose it because they find a big network to be more convenient.  The took the view after I have explained that a big network is more inefficiently and cost more to operate. There is a lower utilisation and many buses run more than half empty during the off peak period. When I......



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12 Oct 2019
Ministry of Manpower
Feedback View - 4
Sending out wrong signals about parenting

Manpower Minister Josephine Teo said in Parliament on Monday that providing childcare leave on a per-child basis may hurt the employability of some parents. First, this inherently acknowledges that discrimination against working parents does happen in the workplace. Second, the Government should legislate against such discrimination instead of essentially supporting it. Third, by putting employers' concerns over that of the employee, the Government is......



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12 Oct 2019
National Environment Agency
Suggestion View - 2
Be clear about what items can or cannot be recycled

Greater consistency of information and messaging around recycling, as well as more comprehensive instructions, is currently needed. Its lack may have been hampering ongoing efforts to encourage Singaporeans to be more active and conscientious in their recycling habits. Consistency of information should be enhanced across the board and across the various agencies. Take, for instance, the National Environment Agency's list of common items that can and c......



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12 Oct 2019
KK Women's And Children's Hospital
Reply View - 2
Share room but not the bed with baby

We refer to the report, (Keeping baby safe in bed, Oct 9). At KK Women's and Children's Hospital (KKH), babies rooming in with their mothers is instituted, but mothers are not allowed to share the bed or cot with their babies. Bed-sharing, where the infant sleeps on the same surface as an adult is not advisable as there is insufficient evidence to suggest it is safe. What is recommended is that infants (less than one year of age) share the room with their parents, w......



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12 Oct 2019
Movement for change
Suggestion View - 174
Top leaders must pay attention to problems and direct the people in charge to solve them

Someone sent me a message about my post on the way that the Public Utilities Board handled the water leakage in my home. He asked - do you seriously think that your prime minister should attend to this problem? Does he not have other more important things to do? Here is my reply. When Lee Kuan Yew was in charge, he paid attention to this kind of issues. He would give a telephone call to the person in charge of the PUB and asked - what do you think of the suggestion ......



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12 Oct 2019
Movement for change
Suggestion View - 466
We need to change the way that Singapore is governed

We have a dysfunctional system under the leadership of Lee HL. We need to change the way that Singapore is governed. I add another example of my experience.  My utilities bill jumped up from a monthly average of $300 to $550. The increase was due to an excessive consumption of water.  We have been using water carefully. There was no change in the water consumption during the previous month. The Public Utilities Board came to c......



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11 Oct 2019
CitiBank
Feedback View - 1
Credit card rewards not transparent

The Straits Times associate editor Vikram Khanna's commentary on how commercial organisations play on our biases is timely (The tricks companies play online, Oct 9). Another area of concern relates to the various rewards and loyalty schemes tied to credit cards issued in Singapore. I would like to highlight one such credit card, which touts enhanced rebates when the card user charges expenses such as groceries and dining to the card. It is possible to......



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11 Oct 2019
Land Transport Authority
Suggestion View - 4
Some suggestions to keep PMD users in line

Both pro-and anti-PMD advocates have legitimate grounds for their respective positions. Personal mobility devices (PMDs) have gained enormous traction, especially with younger people, who find owning cars or motorcycles out of their reach but still long for physical mobility and convenience. PMDs in themselves are not evil, but clearly some riders do not know how to use them responsibly. With several accidents involving PMDs already being reported, us......



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11 Oct 2019
Land Transport Authority
Suggestion View - 3
MRT advertising space not maximised

I have no doubt that the Land Transport Authority and the public transport operators work hard on improving efficiency and reducing costs as much as possible. But one source of revenue seems to be constantly overlooked: advertising spaces on the walls of MRT stations. Subway stations nearly everywhere else in the world, including many European cities, Japan and Hong Kong, cover nearly every available inch of wall space in advertising. I would think this generates su......



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