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14 Dec 2019
Police
Feedback View - 1
Officer acted bravely to stop rider

The incident in which a Certis Cisco officer kicked a speeding e-scooter rider (Certis officer who kicked PMD rider suspended, Dec 12) needs to be seen in perspective. The rider was clearly in the wrong. He rode an unregistered personal mobility device that exceeded weight and speed limits on the road, and refused to stop despite repeated calls. If he escaped, how else would he be caught? If not stopped, he and other offenders would be encouraged to ride in this man......



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14 Dec 2019
Police
Feedback View - 1
Kick put e-scooter user's life at risk

I refer to the video in which an e-scooter rider was kicked by an officer manning the roads. The kick sent the rider veering off the road and straight onto the kerb. The officer's action was uncalled for as the rider's life was put in jeopardy. There are less dangerous ways to stop the e-scooter user. Andrew Yap Source: htt......



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14 Dec 2019
National Parks Board
Reply View - 1
Park visitors should respect others and also nature

We thank Dr Wong Jock Onn for his feedback (Nature park visitors behaving badly, Dec 11). The National Parks Board has established a network of buffer parks that surround both Bukit Timah and Central Catchment nature reserves. These buffer areas comprise nature parks that have been sensitively enhanced so that they remain rustic and forested, providing the public with the opportunity to connect with nature. This also reduces visitorship pressure on the nature reserv......



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13 Dec 2019
Nets
Negative View - 3
FlashPay card top-up via Nets failed

After using Nets to top up the value stored in my FlashPay card, I realised that the money was not loaded into the card. My bank account statement showed that the amount had been debited. I called Nets and was advised to send it an e-mail with my FlashPay card statement. I downloaded the statement using the FlashPay app. This, however, was not sufficient for the customer service officer who attended to my case. He requested that I retrieve the ATM sta......



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13 Dec 2019
Land Transport Authority
Suggestion View - 2
Have separate lanes at Woodlands Checkpoint for foreign-registered cars

One of the reasons there are long traffic jams at the Woodlands Checkpoint to enter Singapore is the longer time taken for Malaysian and other foreign-registered vehicles to clear immigration, as more checks need to be done by Immigration and Checkpoints Authority officers. As a regular user of the Causeway, I have observed that foreign-registered cars take between five and 15 minutes each to clear immigration. And often the lane will be closed temporarily should complications ari......



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13 Dec 2019
Consumers Association Of Singapore
Feedback View - 2
Consumers who pay in advance lose out when retailers shut down

Consumers are often left in the lurch when retailers shut down due to poor business or cash-flow problems. This happens mostly with bridal studios, car dealers, spa boutiques and travel agencies. These businesses usually require customers to pay deposits in advance to secure a transaction. When closures occur, customers will lose their deposits and not get the end products as stated in the contracts. They will then have to lodge a complaint with the Consumers Associ......



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13 Dec 2019
Ministry of Health
Reply View - 2
Pioneer, Merdeka seniors referred to public specialists by Chas clinics do get subsidies

We thank Mr Tan Keong Boon for his letter (Healthcare cost: Help those who have lost co-pay option, Dec 10). Pioneer Generation (PG) and Merdeka Generation (MG) seniors are eligible for subsidies when they are referred to public specialist outpatient clinics (SOCs) not only by polyclinics but also by Community Health Assist Scheme (Chas) general practitioner clinics. Subsidised patients at the SOCs can receive up to 75 per cent subsidies for outpatient care. PG and ......



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13 Dec 2019
Housing Development Board
Suggestion View - 295
Govt faced two conflicting problems with HDB lease decay

The govt faces two conflicting problems with the HDB lease decay. if they do not understand the contradiction, they cannot find a solution. What is this contradiction? The existing owners want to preserve the value of their HDB flats, especially if they have paid a high price for them. The younger citizens do not want to pay a high price for the HDB flat, when they know that it is no longer an investment and will have no value at the end of the lease. ......



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13 Dec 2019
DBS Bank
Negative View - 190
DBS Bank has a ridiculous system of communication

I faced problem with a transfer using PayNow and a topup to my PayLah. I sent a message to DBS Bank at their website.  They replied to me after two days. I did not get the reply by e-mail. Instead, I was asked to login to their website and retrieve the reply. I did. After going through the trouble of entering my user ID, password and token number, I could not find the place where DBS stores their replies.  Why does DBS Ba......



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12 Dec 2019
Smart Nation
Negative View - 4
Are tech advances always for the better?

Technology is omnipresent. It has changed the way we live, work and play. But is it always for the better? Marrying capacity and computational speed of computers has resulted in intelligence far surpassing man. Artificial intelligence, the technology behind facial recognition, rides on this prowess in establishing relations. It identifies people quickly without contact or input from subjects. But it can also track our movements. Do we feel intruded upon with this unwitting monitorin......



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12 Dec 2019
Ministry of Finance
Reply View - 6
Pofma case: Brad Bowyer's Facebook post contained several factual falsehoods

Ms Avantika Narayan sought clarifications on the distinction between fact and opinion, in relation to the use of the Protection from Online Falsehoods and Manipulation Act (Pofma) against a Facebook post put up by Mr Brad Bowyer (Pofma: Can the distinction between fact and opinion be clarified?, ST Online, Dec 9). Pofma does not pr......



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12 Dec 2019
Singapore General Hospital
Suggestion View - 3
Build LRT system at SGH campus

In 2016, Prime Minister Lee Hsien Loong unveiled a masterplan for the Singapore General Hospital (SGH) that showed the amount of space devoted to patient care at the Outram campus would treble over the next 20 years. The plan also showed that the entire SGH will be relocated to be nearer the two MRT stations in Outram Road and Eu Tong Sen Street. This will be a costly and massive undertaking. SGH comprises not only the general hospital, but also medical education......



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11 Dec 2019
Prime Minister Office
Negative View - 95
Singpass Mobile failed

I logged in to the website of IRAS. I have to sign in with my username and password. I did not get a message from my SingPass mobile to authenticate my login.  I tried again. There was no response. There was a message that SingPass mobile would undergo maintenance from 3 am to 6 am on 12 December. I had logged in 4 hours earlier. I asked for a PIN to be sent to me by SMS. I received it.  During the past two days, I experienced......



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11 Dec 2019
Out of the box
Feedback View - 235
Do not be jealous of permanent residents who made a profit on HDB flats

Many Singaporeans are unhappy that many permanent residents made a profit when they sell their HDB flats to return to their countries.  There permanent residents were allowed to buy the resale HDB flats at the market price from the original owners, who were Singaporeans.  During the past two decades, property prices in Singapore had gone up by a lot. The permanent residents benefited from this increase.  We should not overlook the fact ......



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11 Dec 2019
Land Transport Authority
Suggestion View - 105
Adopt the Ang Mo Kio way to name roads in HDB estates

The names of the roads in Sengkang and Punggol are confusing. They do not follow any logical order. It is difficult to remember these names.  I have proposed a method to name the roads that run from west to east as Punggol Way 1, 2, 3, 4, etc and from north to south as Punggol Drive 1, 2, 3 etc. There is another method that has been adopted successfully in Ang Mo Kio. The roads are named as Avenue and those those running from west to east use odd numbers, i.e. ......



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11 Dec 2019
DBS Bank
Negative View - 115
Unable to make a transfer

I dislike the complicated system adopted by DBS Bank for internet transfer. After going through a complicated process to sign in with user ID, password, and 2FA, I have to complete another complicated procedure for any transfer, regardless of amount.  I have to receive a PIN sent by SMS from the bank and use my device to convert the PIN to a "secure PIN" and enter it into the webpage. When I make a transfer by PayNow, I did not get the SMS. I tri......



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11 Dec 2019
Parliament
Suggestion View - 4
Give MPs more money for legislative assistants

Reading about the legislative assistants (LAs) who help the various MPs (Unseen backbone of Parliament, Dec 9), one cannot help but feel a sense of respect for all LAs on both sides of the political divide. These LAs help MPs to be better prepared to scrutinise details of Bills and the Budget. Indeed, MPs are spending more time debating each Budget and contentious Bills, a sign of a maturing legislative branch. Such research will only get more importa......



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11 Dec 2019
Ministry of Health
Suggestion View - 2
Review policies for subsidising non-standard drugs

To help keep healthcare costs affordable, especially for those with multiple chronic medical conditions requiring frequent treatments, I suggest that the Ministry of Health (MOH) review two issues. First, subsidies for drugs that are not on the Standard Drug List (Cholesterol management drug being evaluated, Dec 9). If the consulting doctor in a public healthcare institution assesses that a patient needs non-standard drugs that are clinically necessary and appropriate, then subsid......



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11 Dec 2019
Police
Feedback View - 2
Impose tough measures on online scammers

According to the Singapore Police Force, online scammers cheated Singaporeans of more than $83.1 million from January to June. The number of cases and the amounts scammed have been rising steadily over the years. I used to think that these scams happened only to other people, until my own family member fell victim to an Internet love scam. Anyone can be hit by a scam, and stories, statistics and research have proven that the younger generation is just as likely as t......



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11 Dec 2019
M1
Reply View - 3
M1 customer's bill correctly reflected charges

We thank Ms Sissi Goh for her feedback, and have since contacted her and resolved her issues (Telco could not explain how charges were incurred, Dec 4). The detailed reports showed there were several global SMSes sent from Ms Goh's mobile number and the local data bundle usage had also been exceeded, as correctly reflected in her October bill. We would like to remind our customers that the monthly free bundled SMS is not applicable for global SMS. To generate an ite......



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11 Dec 2019
Ministry of Culture, Comm & Youth
Reply View - 1
Re-recording of National Anthem by Singapore Symphony Orchestra is official version

We thank Mr Sean Lim Wei Xin for his letter (Does Facebook post making false claim about National Anthem fall under Pofma?, Dec 7), and also thank Singaporeans for their passion for the National Anthem. The National Anthem represents what we stand for and unites us as a people from different backgrounds and all walks of life. It has endured and continues to endure across generations. The official re-recording by the Singapore Symphony Orchestra this year retains Mr Zubir Said's or......



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11 Dec 2019
Out of the box
Feedback View - 1034
HDB lease decay - real or not?

There is a lot of discussion about the HDB lease decay. I will now add my view.  The HDB lease decay is used to describe the situation that the value of the HDB flat will become $0 at the end of the 99 year lease, and the value will start to drop after the remaining less becomes less than 30 years.  This is a fact. It cannot be disputed. If so, why did our government leaders said that the HDB flat was a good investment? Indeed, a generation ......



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10 Dec 2019
Land Transport Authority
Feedback View - 3
LTA should have anticipated and addressed traffic problems caused by marathon

The organisers of the Standard Chartered Singapore Marathon have been receiving a lot of brickbats for the traffic chaos caused by the road closures (Organisers to learn from race problems, Dec 6). While I agree they could have done better, I feel it is unfair to lay all the blame on them. It was unfortunate that the marathon coincided with other events held around the area, including Black Friday sales. As the approving authority for road usage and closures, the La......



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10 Dec 2019
Ministry of Health
Suggestion View - 2
Healthcare cost: Help those who have lost co-pay option

One of the benefits of the Merdeka Generation package is the subsidy for outpatient healthcare. I was disappointed to learn that patients do not enjoy this subsidy if referred by a private general practitioner to a specialist in a government restructured hospital. I understand that only patients referred by polyclinics can enjoy this subsidy. Most people who are employed can visit their company's panel of GPs, with the employer co-paying for each visit. However, they still need to......



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10 Dec 2019
National Environment Agency
Suggestion View - 3
Set up permanent night markets here

I agree that there are too many shopping malls in Singapore (Do we need more shopping malls and apartments?, Dec 2). Singapore also lacks the permanent night markets found overseas. The night markets in places such as Thailand and Taiwan sell items ranging from street food to apparel and footwear. These items are often more affordable than those of shopping malls and customers have many varieties to choose from. To remain competitive as a food and shopping haven, Si......



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09 Dec 2019
Land Transport Authority
Suggestion View - 112
Renaming the roads in Punggol Estate

The current names for the roads in Punggol HDB estate are confusing. I give my suggestion to rename these roads. a) Roads running from west to east will have the name - Punggol Way 1, 2, 3, etc b) Roads running from north to suoth will have the name - Punggol Drive 1, 2, 3 etc.  Here are the new names: a) Punggol Field will be renamed Punggol Way 1 b) Punggol Central will be renamed Punggol Way 2 c) P......



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09 Dec 2019
Ministry of Health
Suggestion View - 1
Antidepressants should carry prominent warning about adverse side effects

Informed consent is key to ensuring patient safety and welfare. I fully support the recommendation to have clear standards on what doctors should tell their patients about treatments and procedures in each speciality (Doctors to get guidelines on what to tell patients, Dec 4). I believe that doctors must fully disclose the possible significant complications and risks of treatments. I lost my son Zen, who had depression, to suicide last year. He was 17 years old.br ......



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09 Dec 2019
Ministry of Health
Reply View - 1
Cholesterol management drug being evaluated

We thank Mr Chew Chee Weng for his suggestion (Subsidise cholesterol drug - a last-resort treatment for some, Dec 6). To keep healthcare affordable for Singaporeans, the Ministry of Health (MOH) provides subsidies for drugs that are clinically-and cost-effective. Patients prescribed standard drugs under the Standard Drug List will receive subsidies of between 50 per cent and 75 per cent, depending on their means-test status. Those assessed by their do......



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09 Dec 2019
Sing Tel
Reply View - 1
Wrong SMS was sent to customer with billing issue

We thank Mr Alex Kot Yiu Kuen for his feedback (Singtel downplaying system error and erroneous charge, Dec 4) and have since been in touch with him. As soon as we were aware of a billing issue that affected some of our customers' November bills, we immediately sent an SMS to all affected customers, including Mr Kot, informing them about the error and assuring them that the charges would be waived. A second SMS was later sent in response to Mr Kot's billing inquiry.......



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09 Dec 2019
Health Promotion Board
Reply View - 1
Measures in place to prevent cheating in health incentive system

We thank Mr Cheng Choon Fei for his feedback (Don't let people cheat with Healthy 365 app, Dec 4). The Eat, Drink, Shop Healthy Challenge was introduced to encourage Singaporeans to choose healthier options when they dine out or buy their groceries, and we agree with Mr Cheng that the incentive system must support this intent. Singaporeans can earn points when they buy healthier options from our retail and food and beverage partners, and we publicise this widely to ......



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