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18 Jun 2018
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ACRA
My bad experience in filing an annual return
I have to file my ACRA return today.
ACRA is quite inconsiderate. They designed a complicated system for submitting an annual return. I have to download a 16 page PDF to guide me through their process.
After I entered by business UEN number, I received a message that I have to update my Electronic Register of Members and Share Capital.
I have to search for where the link to update this item. I have to go through a website that has hundreds of confusing links. I could not find the place to update it.
I called their hotline. It was another nightmare. After listening to many irrelevant and distracting messages, I finally managed to speak to a staff.
The hotline staff helped me to go through the complicated steps. The information needed to update the share register was quite complicated. She had to help me.
I finally managed to complete the return. I saved the transaction and have to come back again to complete it.
I asked to complete a survey. It asked me to rate my experience from 1 (poor) to 6 (excellent). I entered 1. It was not accepted. I was asked a few times. I entered 1. They were all rejected. Finally, I was told that I had exceeded the calls.
What a sham!
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