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30 Nov 2019
Energy Market Authority (EMA)
Reply View - 2
Transition towards cleaner energy - a collective effort

We thank Mr Ong Yao Min for his feedback (Brighter future with higher use of solar power, Nov 26). We agree that more can be done, and the public and private sectors must work closely together to scale up solar adoption. To overcome our land constraints, the Government has been aggregating and maximising solar installations on the rooftops of public-sector buildings under the SolarNova programme. Over the last five years, around 240 MWp of solar panel......



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26 Nov 2019
Energy Market Authority (EMA)
Reply View - 2
Advanced electricity meters for all homes in next five years

We thank Mr Seah Gang Xin (Extend smart meter initiative to schools, new homes, Nov 15) and Mr Goh Wei Qi (Smart meters really the smart solution? Nov 16) for their feedback on the use of advanced meters for more energy-efficiency. Over the next five years, advanced meters will be rolled out to all homes. New homes will have advanced meters installed at the onset, while the analogue meters at existing premises will be replaced with advanced meters when they reach end of life.br /......



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16 Nov 2019
Energy Market Authority (EMA)
Feedback View - 5
Smart meters really the smart solution?

Environment Correspondent Audrey Tan explained the benefits of replacing the analog meters with advanced meters (Smart meters to help more homes go green, Nov 6). This is a brilliant initiative to get users to reduce their energy consumption. However, it does come with its downside. The report suggests that this initiative will be made mandatory. Not all homes contribute to high energy consumption, so consumers should be allowed to opt out. Also, there is little inf......



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15 Nov 2019
Energy Market Authority (EMA)
Suggestion View - 3
Extend smart meter initiative to schools, new homes

I am pleased to hear about the new smart meter initiative as it provides home owners more information on their energy use (Smart meters to help more homes go green, Nov 6). This is a step towards more sustainable energy consumption as it empowers them to take charge of their own energy use. It would be good to extend this initiative to schools, as well as make it a standard feature in future homes. Having smart meters in schools would be a good learni......



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26 May 2019
Energy Market Authority (EMA)
Suggestion View - 213
A bad approach to create a retail electricity market

An elderly woman who lived near me met me at the bus stop. She said - Mr. Tan, I agree with what you wrote about the retail electricity supply. As an elderly person, I do not know what to do choose my electricity supplier. Why don't the government just get Singapore Power to reduce the electricity price, instead of asking us to look for our supplier. I find life to be very complicated. I assumed......



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03 May 2019
Energy Market Authority (EMA)
Suggestion View - 457
Electricity market

The Energy Market Authority made two major mistakes that will be costly to the economy over a long term.  a)  They created a massive over supply of capacity in the electricity generation market causing the wholesale electricity price to crash to a disastrous level. Some power generators, such as Hyflux, was destroyed due to the massive losses. The new power generators that entered the market recently were protected by vesting ......



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08 Apr 2019
Energy Market Authority (EMA)
Feedback View - 15
Has Open Electricity Market led to unnecessary cost and confusion?

With the new Open Electricity Market, retail customers now have the option of choosing their electricity supplier and enjoying a lower price. This is supposed to be good news for consumers. However, many remain confused. They do not know which supplier to buy from and find it difficult to decide on whether to accept a plan that offers a discount from the Singapore Power price or to go for a fixed rate for a specified period of, say, 12......



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04 Apr 2019
Energy Market Authority (EMA)
Suggestion View - 142
Paying the power generators

I am not fully familiar with the  workings of the power generation side of the energy market, so my comments here may not be accurate.  I have read about the workings from published sources in the website of the Energy Market Authority and gathered the following observations: a) EMA ask the power generators to bid to supply electricity to the national grid for each time slot b) They found that the dominant suppliers mig......



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03 Apr 2019
Energy Market Authority (EMA)
Negative View - 371
Opening up of the retail electricity market

The retail electricity market has now opened.  Retail consumers can now look to a new electricity supplier and enjoy a lower price for their electricity. This is supposed to be good for consumers. But many consumers are confused. They do not know which supplier to buy from. They find it difficult to decide on whether to accept a plan that offers a discount from SP price or to go for a fixed rate for a specified period, say 12 months. ......



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28 Mar 2019
Energy Market Authority (EMA)
Suggestion View - 18
Give first-time electricity buyers grace period to withdraw from contract

The Energy Market Authority has been helpful in making comprehensive information on the Open Electricity Market (OEM) available on its website, including the list of retailers and their price plans. However, I have found that processing the available information is not as easy as it seems. First, deciding which type of pricing plan - fixed price or discount on the regulated tariff - offers the best savings is difficu......



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26 Mar 2019
Energy Market Authority (EMA)
Negative View - 17
Are there sales guidelines for electricity retailers?

At a roadshow organised by an electricity retailer, a sales representative told us the retailer would merely be in charge of billing, while everything else would be handled by SP Group. It was reassuring to know that we would still be getting our electricity from SP Group under this arrangement. We were given a brochure and nothing else. The salesman collected our inform......



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09 Mar 2019
Energy Market Authority (EMA)
Suggestion View - 24
Electricity retailers should offer innovative, transparent packages

I notice that electricity retailers are fond of using marketing gimmicks like free electricity and cash rebates to sway consumers. Those who take the time to compare between retailers often find that the net price ends up being more or less the same. Retailers need to offer more innovative packages. For example, a retailer could offer free installation and maintenance of solar panels in return for a fixed contract. The power generated c......



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12 Feb 2019
Energy Market Authority (EMA)
Feedback View - 380
Price of electricity

Many consumers asked the question - why are the retail electricity suppliers able to offer discounts of up to 25% compared to the rates charged by SP Group when it was the monopoly. The answer has now been provided a href="https://www.channelnewsasia.com/news/singapore/how-do-electricity-retailers-charge-lower-prices-than-sp-group-11208792?cid=emarsys-cna_20190212_0000_CNA+-+eNews4+-+0740+%28wef+27+Dec+17%29_newsletter_12022019_cna&sc_customer=10......



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24 Jan 2019
Energy Market Authority (EMA)
Feedback View - 196
Why electricity retailers' rates are better

Mr Albert Tang in his letter (Why are SP Group's rates higher than retailers'?; Jan 16) asked why electricity retailers are able to offer lower rates than the regulated tariff in the Open Electricity Market. The regulated tariff, charged by SP Group and approved by the Energy Market Authorit......



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17 Jan 2019
Energy Market Authority (EMA)
Feedback View - 73
Why are SP Group's rates higher than retailers'?

I appreciate the Energy Market Authority's (EMA) response (Open electricity market gives consumers choice; Jan 14) to Mr Hoe Lye Soon's concerns regarding the Open Electricity Market (OEM) (Keep buying of electricity simple; Jan 5). I acknowledge that it is always good for consumers to have more choices. However, I have a seemingly simple question that has yet to receive a satisfactory answer from the electricity retailers I have asked. Given that ele......



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10 Jan 2019
Energy Market Authority (EMA)
Suggestion View - 0
Protect consumers against electricity retailers that pull out

It is disappointing that electricity retailer Red Dot Power has thrown in the towel even before the game had begun (Red Dot Power exits electricity market in S'pore; Jan 5). I question how the Energy Market Authority (EMA) issues licences to electricity retailers. Why are there only 13 retailers participating in the open electricity market (OEM) when the......



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05 Jan 2019
Energy Market Authority (EMA)
Negative View - 4
A high fence to climb over

I switched to Ohms Energy and gets 25% discount from the tariff rate charged by Singapore Power. Will Ohms be viable offering this discount? If they can, does it mean that SP has been earning a fat margin of more than 25%? Why does the govt not control the margin charged by SP? Why go about the troublesome way of opening up the energy market? What value does the market offer, other than complicated choices and additional cos......



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31 Dec 2018
Energy Market Authority (EMA)
Suggestion View - 2
Ensure electricity suppliers' registration complies with PDPA

Recently, I decided to make the switch to Senoko Energy as my electricity retailer. However, when I reached the registration page, I realised that it is compulsory for new customers to consent to Senoko handling their personal details not only for operational matters related to the new account, but also for it to share the information with third-party agents for marketing purposes. This clearly violates the Personal Data Protection Act (PDPA), which states that orga......



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25 Sep 2018
Energy Market Authority (EMA)
Suggestion View - 0
Maintaining cost savings tough in the long term

I am not convinced that the open electricity market is an effective cost-saving programme for the benefit of the citizens (All households, firms to get choice of power retailer; Sept 22). Singapore is dependent on imported natural gas, coal and related petroleum products for the generation of electricity. The prices of these commodities are subject to fluctuations due to global demands. We cannot live without electricity. The Government should be involved to keep th......



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25 Sep 2018
Energy Market Authority (EMA)
Suggestion View - 2
Many concerns over changes in power market

I have always been of the view that energy and water supply should not be privatised, as these are essential everyday public utilities which have to be administered affordably to every household. It was a surprise to learn that the energy supply will be left in the hands of 12 more retailers in addition to SP Group (All households, firms to get choice of power retailer; Sept 22). I feel the authorities have not done enough public consultation on this issue. ......



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